Privacy Policy

This privacy policy sets out how Molemi ("we" or "us") uses and protects any information that you give us when you use molemi.co.uk ("our site").

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information on our site from which you can be identified, then you can be assured that it will only be used in accordance with this policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2014 and has been updated in April 2018.

Information we collect

We may collect the following information about you:
(a) Information that you provide by filling in forms on our site including your name, contact information including email address, demographic information such as your postcode and information when you complete a survey or enter a competition or promotion sponsored by us.
(b) If you contact us we may keep a record of that correspondence.
(c) Details of transactions you carry out through our site and of the fulfillment of your orders.
(d) Details of your visits to our site and the resources that you access, as set out in our Cookies Policy.
(e) Information about your computer including, where available, your IP address, operating system and browser type for system administration and analysis. This is statistical information and does not identify you or any individual.

What we do with the information we gather

We use this information to understand and meet your needs and our obligations, including fulfilling any orders you place, to provide you with the best possible service, to improve our products and services, for internal record keeping and for the purposes set out in our Cookies Policy.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By registering with molemi.co.uk you are accepting these Terms and Conditions and consenting to such checks being made. In performing these checks, personal information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

In addition, where you have provided your consent, we may use the information to periodically send promotional emails about new products, special offers or other information which we think you may find interesting to the email address that you have provided or to contact you by email, phone, fax or mail for market research purposes to enable us to better customise and improve our site according to your interests. If you do not wish to receive promotional emails please update your account in the My Account Section. Alternatively, you may write to us at Molemi, 3 High Street, Stratford-upon-Avon CV37 6AU or email us at info@molemi.co.uk

Where and how we store your personal information

The information that we collect from you will not be transferred to or stored outside of the European Economic Area.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone at any time.

GDPR - We use MailChimp as our marketing automation platform. By signing up to our Early Birds list you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

In order to process transactions, information supplied by you may be validated against appropriate third party databases. In performing these checks, personal information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Controlling your personal information

We will not sell or lease your personal information. We may disclose your personal information if we are under a duty to do so in order to comply with any legal obligation, in order to enforce or apply our Terms and Conditions or any other agreements; or to protect the rights, property, or safety of Molemi, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You may request details of the personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to us at Molemi, 3 High Street, Stratford-upon-Avon CV37 6AU or email us at info@molemi.co.uk

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at one of the above addresses. We will promptly correct any information found to be incorrect. Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please check their privacy policies before you submit any personal information to them.

PCI overview

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which at Tier 1 Certification and compliance ensures unbeatable security and protection of sensitive customer information including credit cards.

The requirements for Tier 1 Certification include:
• Security management policies
• Security policies
• Security procedures
• Network architecture
• Software Design
• Critical Protective Measures

Websites go through a rigorous INDEPENDENT audit and significant investment to attain Tier 1 PCI DSS certification. The purpose is to ensure that their customers' data is as safe as possible when they purchase products online. Venda is the only global website provider to provide enterprise wide PCI DSS Tier 1 Certification. Visit www.venda.com for more information.

Verified by Visa Overview

Verified by Visa, also known as 3-D Secure, is an extra level of security developed by Visa and MasterCard to improve the security of payments and transactions offered to customers over the Internet. When you initiate a transaction using one of these card issuers you will be redirected to the website of your card-issuing bank to authorise the transaction. You will have to enter your password, or create one if you don’t already have one, which will then redirect you back to our site to complete your order. If you are creating a password, you can then use this password on any other site that uses 3-D Secure technology. Please note: this password is separate from the one you use to log in to our site.

Cookies Policy

A cookie is a small text file that is stored by your web browser on your computer. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. We cannot identify you from the information collected by these cookies. The information is only used to improve how molemi.co.uk works. If you wish to disable cookies you can do so by following the instructions below but, unfortunately, you will be unable to shop and may be unable to use various other instructions on our website.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu or for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

We use the following types of cookie:
• Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies - These cookies collect and analyse information such as new visitor numbers, where the visitor originates from, the pages they have visited and time spent making a purchase. We use this information to compile reports and to help make improvements to molemi.co.uk. These cookies include those served by Google Analytics. For further details on how Google uses and protects information collected for its Google Analytics service, please visit www.google.com/intl/None/policies/privacy/.
• Functional cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. How to disable cookies using web browser.

You can choose whether or not to accept cookies by amending or setting the controls on your browser. The Help menu on the menu bar of most browsers will tell you how to change your cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, if you choose not to accept cookies some of the essential features of molemi.co.uk will not work, including adding items to your Shopping Basket and 'My Account' areas of the website.

Instructions for disabling cookies in the most popular browsers can be found below. For more information on how to manage cookies in your browser, please visit www.allaboutcookies.org/manage-cookies/.